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18racing.com

5.5K views 20 replies 10 participants last post by  Phacade  
#1 ·
Just wondering who has ordered from them. I put in a order last Wednesday and the money is outta my account and all but still havent got a email of the confirmed order or a shipping email with a tracking number. I have called over the last two days saying I need or if they can just tell me the Tracking Number. And thier response is always "we are not at the office can we call you back". but they never do. So they have ****ty Customer service. :rant:

But I was just wondering if anyone has ever ordered for them. I feel like Im getting screwed out 650 dollars. :bang:

Thanks
Andrew
 
#5 ·
Well I think I shouldnt have to call 4 to 5 times a day just to get a damn Tracking number. and I still havent recieved I emailed them 2 days ago and it says less than 24 hour replies. that company is all bull**** and dont know how to deal with customers at all.
 
#8 ·
About 3 or four days.



I only live one state away from them, so ground shipping only took two days. They even replaced a damaged centercap no problem.


Again, :thumbup::thumbup::thumbup:
 
#9 ·
Hmm maybe they are just F-ing with me hopefully Theyll be a surprise at my door step tommorrow. and then Another 3 days ill have to wait for tires from Tire Rack unless I pay 650 for tires local which id rather save 200 and order them.

Well makes me feel better that some of you guys had good customer service from them and they arent just taking my money.
 
#13 ·
Well I hope your wheels get here soon, Andrew, it'd be a shame if you had to roll around on Jason's TD's for a while yet. ;)
 
#15 ·
pfft!

Yall need to have some wheels custom made...then complain about wait times.

jeebus!

btw...putting in your order barely a week ago and not getting any response only 5 days later IS NOT getting screwed over. While it is no excuse to not return calls...they are probably just slow to respond like MOST other places.

I said most.
 
#16 ·
^not when you order them, and she says theyll be shipped out that day and here in 3 days and never got a order conformation, tracking number, or when you call they say they arent at the office even though you called the numbe on the website. I dont see how they couldnt be at the office then.
 
#17 ·
Phacade said:
Well I hope your wheels get here soon, Andrew, it'd be a shame if you had to roll around on Jason's TD's for a while yet. ;)
And as much as I love the look of Jasons wheels on my car. I hate having to drive around in them so much cause Im putting more and more miles on his track Tires.
 
#19 ·
02AllBlackSVT said:
^not when you order them, and she says theyll be shipped out that day and here in 3 days and never got a order conformation, tracking number, or when you call they say they arent at the office even though you called the numbe on the website. I dont see how they couldnt be at the office then.
See...these are all details you left out of your original post.

LOL :dunno:
 
#20 ·
^sorry everythings good just got them here well 3 at least the other wheels on another truck on its way. It just TOed me that they never sent a order confirmation and tracking number whenthey shipped and everytime I called they were to busy or not at the office and I always got a Yeah Ill call you back when We get in.

Well now I gotta wait for the TIres to get here from Tire rack which is Friday.
 
#21 ·
Yeah! I can't want to see them in person. Now we definately need to go shoot off some pictures!