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Almost raped by a Ford dealer!

2.7K views 49 replies 37 participants last post by  Ducman69  
#1 ·
I'm still stupified.

I'll try to keep this short. But it's long... but you'll want to read it, it's amazing.

I bought a WRX because when I worked at Dana, they had a car allowance, but I had to have a car worth at least $22k. Now that I don't work there anymore and I have to make the payments myself, I just find it's not worth it for a daily driver. It's just too much.

So I want out, and I really like a ZX5 with the GFX package. I like the way they drive, and they're cheap. So, I'm shopping around, but of course I'm upsidedown on my loan, which complicates things. I owe $26.5k (CDN dollars), but WRX's with my milage sell for around $23ish. Still, it could work out, if I could get $22k for the trade, I'd save another $3300 in taxes on the new car, so not bad.

I went to one dealer, Summit Ford in Toronto, they had the car I was looking for, so we tried to work out a deal. They took the details on my car and were going to shop it around for a buyer. He calls me back two days later, and says he can give me $22k for it. So, I go in the next day. I take a test drive, it's all going fine, but when we go to crunch the numbers, he tells me the sales manager thought my car had leather, and didn't know about some minor damage. Even though the salesguy had seen it and wrote it down on an official form. He appologizes, but can only offer $20,500 now.

Now, Ford Canada has Employee Pricing for Everyone going on right now. So the prices are fixed. I know exactly what the car costs, and what the payments should be at the 6.9% they are doing with the EPE.

I said, we'll talk more about the trade value, let's look at the numbers for now. He does the back and forth between the sales manager with a piece of paper thing. Comes back with $630/month. "Um... my WRX payments are $729, there's something wrong here." I look at the numbers, and they taxed me on the value of the trade, instead of subtracting that from the tax on the new car like they should. Then he comes back with $550/month. Still too high, I said I thought it should be $440. I didn't realize, among other things they had added freight, when it's already included in the EPE price, and they still taxed me on the new car.

At that point, I walked out, this is dumb. It only really hit me later, there's no way that their sales manager would make basic accounting errors, I think they were intentionally trying to screw me.

So, I start shopping around, calling around, seeing if anybody will give me a decent value for my trade. Most offer around $19k CDN, which is absurd for a WRX, less than 2 years old with 84,000km on it, cost $35k new.

I find a guy at Cruickshank Ford in Toronto who says he'll work with me. So I go in. They check out my car, and call around. They come back and offer me $21k, I figure it's the best I'm gonna get, so I agree. He wanted to take the new Focus for a test drive, even though I didn't really need to cause I already have, but whatever. Go for a drive. This one is pretty good, I'm sold.

So, we figure out exactly what options I want, and he's going to do a dealer search. But first he does the build and price online to get the EPE price, and writes that down on the worksheet. Then he asks me how I want to pay for the $6000 upsidedownness. I said I wanted to finance it. He said you can't. I said, well, I'm really only upsidedown like $2000 once you figure the tax implications. He comes back, and asks if I can put down $1000. I say fine. He writes down on the worksheet "$437 60/96". I was pretty happy, because finally I'm getting somewhere. There's the $440 I thought it should be. The like /96 was curious, but, whatever. I had no idea what was happening. He gives me a credit app to fill out.

So, I'm done with the salesman, and they send me over to see slick willie. You know the guy. Slicked back hair, pinstripe suit... the guy who tries to upsell you.

First he tries the life/disability insurance thing. Nope.

Then the extended warranty. Nope. But that takes forever.

Then he tries the rust proofing/undercoating/fabric protection/paint coating. Nope.

He's getting frustrated.

He goes back to the disability insurance. NO!

Think about the extended warranty. NO!

I said: "Look, we'll be here all night, I'm not going to buy any of this other stuff."

Fine he says, and prints out the official Ford sales form. He shows it, and it says the sale price is $29,999. I question it, he says nevermind, that's just because we're doing a dealer trade we don't know the price yet.

Now, here's where it becomes a blurr. I can't remember how I got tipped off, but he said something like "So that'll be 60 payments of $437, plus residual." Or something like that.

"What?"

"60 payments, plus there's a balloon payment."

"What balloon payment?"

"Well, this is a 96 month loan, amortized for 60 months."

"What does THAT mean?"

"Well, it's like your mortgage, it's 25 years, but you arrange payments for only 5 years at a time or whatever."

"Hold up, so I make 60 payments of $437, but then I'm not done?"

"Yeah, you still owe 36 payments."

"WHAT?!"

"It's a 60/96 loan".

I look back down at the sheet, and I see it's an 8.9% loan, not a 3.9%. I ask what happened to the 3.9%.

"Well, this isn't a Ford Credit loan."

"Why not?"

"Well, you're upside down on your trade in, that's gotta come from somewhere."

"36 payments of $437, what is that?!"

I'm feeverishly trying to do the math in my head... "That's like $12,000!!! Are you CRAZY!"

"Well, you're upsidedown!"

"$2000, and I just put down $1000!"

"That's it, I'm done, give me my ownership back." Which I'd signed over and everything.

He tells me I should talk to the sales manager. I go in, think *maybe* I can salvage this. It's the end of the month, maybe they really do want to sell a car.

Nope. The salesmanager pulls the same BS line. "The upside down loan had to come from somewhere." I grab his calculator, $437x36 "is $14,000! Are you ****ing kidding me? Do you think I'm STUPID?!" $437X96 "Is $42,000, that's what the WRX cost tax in!!!"

I pretty much stormed out at that point.

Oh, the best part, the girl who runs the credit card machine already left, so they can't refund my deposit! I gotta go back in tomorrow to refund it!

I'm still sitting here.... absolutely incredulous... I can't believe what they tried to pull! I can't believe how close I was to practically signing my life away.

What a bunch of, in my opinion ;), CRIMINALS! I would have... I dunno, if I hadn't caught that, and it had went through... they're THIEVES, in my opinion. I think they're EVIL.

I really don't understand how FoMoCo can let this happen.

I'd heard the dealers were desperate because the EPE makes it impossible for them to work the price. But I had NO idea!
 
#2 ·
Hey, sorry, but I won't have time for your novella until later tonight.

Quickly:
I said, we'll talk more about the trade value, let's look at the numbers for now. He does the back and forth between the sales manager with a piece of paper thing. Comes back with $630/month. "Um... my WRX payments are $729, there's something wrong here." I look at the numbers, and they taxed me on the value of the trade, instead of subtracting that from the tax on the new car like they should. Then he comes back with $550/month.
Sounds like a T.O. (turn over) house; AVOID these types of dealers like the plague.

Find a fleet manager somewhere and buy your Focus through him/her.
 
#7 ·
Z63R said:
Hey, sorry, but I won't have time for your novella until later tonight.

Quickly:

Sounds like a T.O. (turn over) house; AVOID these types of dealers like the plague.

Find a fleet manager somewhere and buy your Focus through him/her.
Well, read the rest then. You'll LOVE the second group!

How do you just hook up with a fleet manager?
 
#8 ·
Where I used to live in Michigan there were two Ford dealers near my house. One of them was notorious for the slip of paper and back and forth with the manager crap. I went in there ONE time. I laughed so hard their other customers were staring at me. I immediately took my business to the other dealership and never had a problem like that again.
 
#10 ·
Oh...my...god.

This is why it's best to have your own financing and not go through the dealer, but I had no idea they could be that mercenary.

When I got my Cougar, I got my Dad to cosign the loan at our bank and I had a special rebate from Ford for the problems associated with my 95 Mustang so I got $4k off a new car and finally settled on the Cougar cause it was $50 a month cheaper than the Mustang with cheaper insurance and looked like nothing else Ford had.

When all was said and done I got the Cougar for $10,200 with TT&L, basically what a Focus would have cost without the special rebate. The "sit downs" with the salesmen were agony though, and I got pissed off on more than one occasion, cause I knew they were trying to screw me even though I knew I was screw proof.

If your credit is decent you might want to consider just walking away from the WRX. My dad just stopped paying the loan on our old house over 10 years ago, cause we were moving and he couldn't sell cause it was a crappy area, and he took a test drive of a Evo 8 a while back and the dealer said he had great credit. Financing would be tough for the next few years though. Tough call.
 
#12 ·
P-51 don't feel too bad, they're all like that anymore, especially when trying to sell econoboxes. When I got my ZX3 in may 00 it was so simple. When I went into the dealer in '04 trying to trade it for a closeout brand new '03 SVT, I got about the same treatment that you got, and this was the dealer who originally sold me the ZX3, I was a return customer.

Hell, I got our '03 Explorer from one of those F-you-in-the-A-hole turnover used car lots (not affiliated with ford) and had better luck. I still had to wheel and deal. That whole store was a bunch of slick willies, and I had to fight tooth and nail to get the numbers where we wanted them, but at least we finally got in the zone and practically stole an SUV in the process. The down-side is the APR, but we're gonna pay it off early so it's not that big of a deal.
 
#14 ·
David Anderson said:
Can some one with some more insight explain this eight year loan. i just dont unerrtand where that comes from. i dont have good credit at all but i got my normal terms.

I understood his message. :confused:


He was offered 2 loans.

One was to pay the new car off.

The second one was to pay the balance of the "upside down" Subaru balance.



How were the interest rates P-51?
 
#16 ·
Deep breath. OK, here goes... my take on buying a car:

IMHO, where a lot of people run into trouble is trading in their car at the dealer. It's easy to just let them take it off your hands... but usually (always) that means you are losing money somewhere. I don't care how they massage the numbers, you are getting less for it then if you sold it yourself.

Of course, I have no knowledge of how things work in Canada, it might be different.

But, what you are doing when you're trading in is working two deals at once (the new car price and the trade in). That's where the 3 card monty game begins. Then figure financing and that is another set of numbers to throw in the mix.

I don't care how savvy someone is, unless you've worked for a car dealership they have the upper hand. They do it 12 hours a day, 6 days a week. You have to go in lean and mean.

I realize that different situations preclude all these luxuries every time, but I try to:

1. Not be upside down. Obviously easier said then done, but I usually put down at LEAST 20%. That should usually keep you ahead of the curve after first year depreciation.

2. Sell your old car yourself. Yes, it's a hassle, but you will almost always get more for it.

3. Have financing in place. Usually from a local bank or credit union. If you need to go through the manufacturer's finance company (because of a special rate, etc.) do a pre-approval online to streamline your time at the dealer.

4. Know exactly what you want and have all the wholesale prices before hand. Have an exact number in your head that you will not go above.

5A. Deal with the Fleet manager. Put your requirements and offer on paper and fax it to 4-6 area dealer's fleet managers and see who calls you back. If they don't then you know they are sharks and see you as too much trouble for too little profit. The good/honest ones will call and ask for your business.

5B. If you have to work with a salesman... you can ask around and get recommendations on a good one, or narrow down a decent dealership and go in and case the place ;) You want a professional, not a newbie. And not a slick rick. Just a solid guy that wants to sell cars and values your repeat business or referrals. This can sometimes be difficult, you just have to be able to read people. Visit the dealer a few times and find your guy/gal.

6. Come in prepared and be assertive (but not an a-hole). Let them know that you know about the car and don't need their hand holding. If I find the person I think I can deal with I'll say, "how'd you like to sell a car to me today"? "I know what I want, and I won't waste your time. I have a cashier's check in my pocket and we can wrap this up in under 20 minutes".

At that point they'll be taken a bit aback. I say "Let's cut out the back and forth, give me your best price on that car right there". They will of course have to go to the Sales Manager. They always do.

They will return and will give you a price higher then what you've told yourself you will pay. They always do. Explain to them that you've run the numbers on the car and you understand the concept of dealer holdback, etc. Then tell them "THIS (your number) is what I'm willing to pay. If you're willing to sell it for that you can write it up right now and I'll be on my way".

Now, please be aware. You can't be giving them some asinine lowball below their cost, minus dealer holdback BS price. You have to give them a valid price.

9 times out of 10 they will not take your deal. They will say it is simply too low. At that point I thank them for their time and hand them my business card. I tell them "I understand, if your Sales Manager has a change of mind, please give me a call. I will still be interested at that price".

I did these very same steps when we bought my wife's VW. I told her how it was going to go down. We were within a few hundred dollars of the price we wanted to pay.

But I walked out. My wife was in tears. She said, "why couldn't we just have paid a little more". She REALLY wanted the car. I said, "don't worry" they'll call us in the next couple of days.

Later that night, 15 minutes before the dealership closed, the phone rang. "I got the Sales Manager to OK your deal" our salesman said. "Thanks, we'll be in tomorrow" and I hung up the phone. Mission Accomplished. :D
 
#18 ·
focaljet-1 said:
6. Come in prepared and be assertive (but not an a-hole). Let them know that you know about the car and don't need their hand holding. If I find the person I think I can deal with I'll say, "how'd you like to sell a car to me today"? "I know what I want, and I won't waste your time. I have a cashier's check in my pocket and we can wrap this up in under 20 minutes".
I agree with this 100%. When I bought my SVT I went up to the salesman and told him that I had already been pre-approved for the loan and had a check in pocket for $3000 for the downpayment. The SVT was sitting in my driveway the very next morning!! Not bad for a 19 year old with no credit history buying his first car. lol

Jason
 
#19 ·
Lee Martinez said:
If your credit is decent you might want to consider just walking away from the WRX. My dad just stopped paying the loan on our old house over 10 years ago, cause we were moving and he couldn't sell cause it was a crappy area, and he took a test drive of a Evo 8 a while back and the dealer said he had great credit. Financing would be tough for the next few years though. Tough call.
Did you actually just give this as advice?:what: :lol:

I really hope you are kidding and honestly can't believe someone hasn't said something before me.
 
#20 ·
ArmyFocus said:
I agree with this 100%. When I bought my SVT I went up to the salesman and told him that I had already been pre-approved for the loan and had a check in pocket for $3000 for the downpayment. The SVT was sitting in my driveway the very next morning!! Not bad for a 19 year old with no credit history buying his first car. lol

Jason
I gotta give you props. :D Indeed, very good for a 19 year old. I somehow don't think I was that savvy when I was that age. :lol:
 
#22 ·
I can't echo the Fleet Manager angle enough.

I've helped a half dozen people buy cars at prices well under invoice (hondas, toyotas and even a GM) working that angle.

Persistance pays off, don't jump at the first hook. My wife when she bought her Celica they had one they were really lookin to move for like 17K and we said "nah..." to that price... they chased us out of the dealership to go for $16,400.

Done deal. Best part was: It was all cash. So they didn't get their incentive for financing either.


I'm thankful that I've got some great friends at dealerships, Allan @ Barber Ford / VW / Subie and Dana formerly of ford, now of Mini who can set me up there if need be... cuz dealing with sales scum is difficult at best.


Know this: When dealing with a fleet manager you need to be specific and direct in your initial fax.

What you want, EXACTLY, down to the options, and the floor mats even.

What price you want to pay exclusive of tax, title and license. But thats it no more.

99.99999% of the time you'll get counter offers. They'll have something close, or something with an option or two more than you want. (6-disc changer instead of single disc, Moonroof, something like that... not an automatic when you want stick). Don't expect them to go lookin around for a car to suit your needs... they'll counter, and more than likely the additional expense will be straight up invoice price added.

They want to sell you the car, and they don't care too much about markup at that point.



Sorry to hear about your craptastic experience. But you'll find the right one
 
#25 ·
My last boss had his truck repossesed and he said it never went on his credit. My dad told the bank we're moving, he had already bought the land and house in cash to where he's at now, and said he's not making the payments anymore, and now his credit is spotless. The Mitsu dealership wouldn't let him test drive an Evo 8 without running his credit and after the checked they really tried to get his business.

Of course there was a 10 year gap in between those two instances so I wonder if that would be too long a wait and if credit laws have changed much in the interim. Just wondering.
 
#26 ·
96 months. What a ****ing joke! This place should be shut down.