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Discussion Starter #1
Lemme explain it all, then you'll understand.

3-4 Months ago, I bought clears, clear headlights, and "alcheesa-style" taillights for my '99 Ranger. About a month ago, one of the alcheesas decided to diassemble itself. Two parts inside of the housing are just rattling around loosly inside the housing now. The right corner lamp fogs up often (very APC-like, eh?). I tried to fill the entire surrounding of the corner in hot glue, with no luck.

So I finally go to talk to them about this crap and they said that I have to pay for shipping to and from to get replacements. Not going to happen.


Andrew
 

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sounds pretty standard to me. rarely any companies will do anything about shipping and handling for returns. it's not their fault the products were fauly (ie crap), but then again, neither is it yours. i never understood it either. i see this crap every day where i work and at least 10 times a day i hear "WHAT DO YOU MEAN SHIPPING & HANDLING?!?".. it's fun to watch really.
 

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When you return something to a store do they pay you for the gas it took to get BACK to the store?

~Steve
 

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Originally posted by Halo:
When you return something to a store do they pay you for the gas it took to get BACK to the store?

~Steve
<font size="2" face="Verdana, Arial">You can't compare a local shop to an online business. Shipping and handling is the means of physical trade in e-commerce. Transportation to and from local shops around your area is not considered part of a shop's business service.

But I got your point so it's all good
 

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I agree, most companies will charge you shipping and handling on something you return, and some places even charge a re-stocking fee ( which is really funny ) As far as quality RS are low on the scale, and they can't even be compared to ARC, that's how poor the quality is.

That's why there so cheap because they make their own parts and distribute them for whole sale, and I've heard bad things about the light pattern on their projectors, but I never personally purchased goods from them.
 

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dude, when you pay 8 bucks for smoked clear corners from them (like i did) you get what you pay for
 

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Discussion Starter #8
Not $8, it was $48 for my clears, $140 for my headlights, and $140 for my taillights.

They're not APC parts, they didn't fall apart immediately, and APC sells nothing even similar-looking to what I got.

Andrew
 

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If the product is defective, it is through NO fault of the consumer. If somebody calls us with a defective product, we send a UPS call-tag out to pick up the package at no cost to the consumer, and ship them another item, also at no cost to them. Defects are unfortunately a part of manufacturing and there's only so much you can do to prevent them. That doesn't mean the consumer should have to pay for it. They should definitely pick up the shipping.
 
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