OK quick question for everyone here with some knowledge about Ford's wonderful service department. On the SVT Focus's front bumper, there is a black plastic/rubber lip. Now to make a long story short, to no fault of my own its no longer there. I was getting on the freeway and heard a banging sound, similar to a flat tire. I pulled over and noticed one side of the lip had torn off of the bumper. Now I diddnt want to drive around with this thing hanging off my car and banging against my bumper and I was on the freeway with no tools, so I just ripped it the rest of the way off. Now this dealership is telling me there not going to replace it because it has scratches on it and it looks like i hit something. My response was well of course its going to have scratches on it, thats why its so flexible so it doesnt break when you park against a curb or something. Any ideas/opinions on what Ford should do with this?