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Discussion Starter #1
Ok I have had a few problems like others on the Jet here, like “Dealer put in the wrong oil” and “like pulling teeth to get a rental”. This all changed after visiting the VP of the dealership. I’ve had some time off work and decided to go say a few things.

Just as a side note, I will give people a chance and was on the verge of writing Ford about the problems at the dealership I’ve been going to, but was willing to go through the process of fallowing the chain of command (after butting heads with the service manager) to solve this before going further.

I told the VP strait out all the problems, like I mentioned before plus others and was treated with a great deal of respect and trust. I was dew for a bit more warranty work and wanted it to go smoothly. The DSI cable clip was broken and they were going to pull the piece off one on the lot for me but the part came in the next day after speaking with them. I was concerned about replacing the whole intake for a tiny clip because the car was working great otherwise, and they replaced the part off the new one (just the small sprocket thing with the plastic knob), with ease apparently, and had my car back to me in 4 hours! To top it off the VP gave me his car (same as my car but an 03). We exchanged keys and that was it. No paper work to deal with, VP escort through the service center and a properly fixed car that was in excellent shape afterwards.

The real test will be in future visits, but The VP said to bring my car to him if any problems arise and he will take care of it.

Oh yea, The VP investigated the oil filter conundrum and the 2005 is the right one. It gets complicated but the part number changed on similar engines (ST 170 and RS) and some how the one that comes on the SVTF, off the show room floor, is this European number. The translated US number is the 2005. The VP gave me the papers he researched (internet and direct current ford part numbers) and makes sense now despite the different source info that is contradictory, even by the admission of the dealer VP.
 

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the vp gave you his car keys!? damn! you have a good dealer. unfortunately, my dealer experience has been continually bad enough to make me never want to go there again. i'll just chalk that up as another reason to move to canada
 

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Glad he took care of you. I have never had a problem getting a rental. I don't even have to ask.

By the way, the correct filter is the one listed in your SVT supplement manual (fl-400s IIRC). 2005 should work though.
 

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Discussion Starter #4
By the way, the correct filter is the one listed in your SVT supplement manual (fl-400s IIRC). 2005 should work though.
I know the booklet says the fl-400s filter but if someone can check the oil filter on their car before the first oil change it would be nice to see what it says. FL-801 is what comes on the ST 170, which is the 2005 apparently.

Don’t want this to become a “which oil filter thread” but thanks for the replies, and when it comes down to it, both do work.
 

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It's so much of a gamble for me, I'm almost convinced I'll never go to a dealer for anything ever again.
 

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the dealer changed mine the first time since it was free...I just changed mine and the dealer had used 2005. Luckily that is what the manual said when I looked, so thats what I used! And the autozone computer is saying 2005 as well.
 
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