carlingskie said:
hi, im a tech at walmart, i've been working there for almost 2 years now and as far as i know we do not have any policy that requires the costumer to put the new tires on the rear, though we recommend putting them on the rear so you lessen the chance of you hydroplaning. have you tried talking to the service managers there?
Hi I was a manager for Wal-Mart and worked there for over a decade. The policy does exist, and was created to avoid hydroplaning issues. I had to explain the new policy when it was created, but really it's something you follow as a guideline. If someone were to tell me they wanted the tires in the rear, I would ask why, and explain the hydroplaning scenario, if they still wanted them in the front, I would do it since they had obviously put some thought in to it.
Even only being there two years you've probably noticed about 80% of the store policies are outright ignored or altered as the store runs into problems. The policies in Wal-Mart were all made by lawyers and executives, none of whom have ever dealt with a customer, or done any physical labor in thier lives. They are followed when company execs are visiting or during things like Canstar (I have no idea what the US version of Canstar would be called)
Each store in the chain follows policy a little bit differently. It also makes a big difference who the service manager is A **** service manager will report things like bald tires, one that understands not everybody can afford to do things at once will understand and just do what the customer is asking.
I had a customer come in in -40C weather with a tire that came off it's bead in a deep snow rut, she needed it reinflated so she could go home and my idiot service manager told her it would be a two hour wait because his techs were on lunch and they were short, but he just sat there doing nothing. I was in the shop servicing the forklift and told the woman to pull around and did it for her in about 3 minutes. She was very happy, I didn't charge her to spread goo on a bead and reinflate a tire. Serious power trip with that guy, and he treated customers like crap. I yelled at him for a good ten minutes out in the shop for being a douche canoe.
Actually thinking about it, some of the things Wal-Mart charges for is retarded. changing wipers, changing lights, etc... if someone asked me to install lights for them I usually just went out to thier car with them and did it out in the lot in a couple minutes, wipers take less than 20 seconds :lol: