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Walmart's tire install policy

104K views 51 replies 39 participants last post by  Cobranut1  
#1 ·
I couldnt really afford to buy 4 brand new tires, so I figured I would buy just two and have them installed on the front (after all Foci are FWD). Went to walmart, told them I want them installed on the front only. They said okay.
i come back 4 hours later, and was told, that they didnt do it because Walmart's policy is to ONLY install on rear if there are just two tired then cycle the back two the front. But my back two tires are too low on tread, so they didnt do it.

So now, rather than having at least two good tires on, I have my nearly bald tires on, and cant afford the other two tires till late July:mad:
 
#7 ·
Dont go to Walmart. Seriously. The turnover of Walmart employees is too short for most of them to even finish training. We took a car there once and ended up with horrible balance issues. When we took it somewhere else to have the tires re-balanced the studs came off with the wheels.
 
#8 ·
That is the stupidest policy I've ever heard of.

I work for a company-owned Goodyear shop in Ann Arbor, MI. We don't have a policy like that. We'll put the tires wherever the customer wants them.

Wal-Mart Tire work = GARBAGE

I had a friend get some tires there on his Taurus, and I did brakes on the car for him. I pulled the tires off, and there were at least 4 wheel weights on the inside lip of the front wheels, all in different locations. This is 100% the WRONG way to balance tires. It' called chasing weight. It will never give you a proper balance whatsoever. WalMart is notorious for this type of horrible tire work.
 
#9 ·
we have the same policy in our company, just started about 6 months ago after a few lawsuits endured with michelin bridgestone and firestone.

the reason being is oversteer, if your driving the car in slick conditions with bald or less grippy tires on the rear the car is more likely to slide the ass end around. it would be better on the front because you have more grip with the front tires because of the weight of the engine and the control of the steering.

its all about hydroplaning resistance more or less. this policy will become more widespread as time goes on.
 
#10 ·
I've heard of that policy many times... it doesn't surprise me.

Too many tire companies have been sued for oversteer hydroplaning by idiot customers who are a) too cheap to have proper tires and b) can't drive.

In the ideal world, the tire companies will do what we tell them to and we accept all risk/liability on our own.

In the REAL world, people are a bunch of sue-happy morons that end up making things complicated for the rest of us.
 
#15 ·
nothing against the employees of most TLE's at WalMart. But usually the equipment given is not always inspected, and the policies they have to follow are obsurd. Its the company covering their butt.

But I agree, if you got a good deal on the tires, buy the tires and have them mounted somewhere else, or take the wheels in(carry in) and have them mounted then put them on the car yourself.
 
#16 ·
Giveen said:
walmart is $3.50 a tire, which is why i went to them in the first place.:dunno:

Thats an absurdly low price. I pay 15 a tire around here and am extremely happy with that.

But call around and ask places if they will mount tires to wheels if you didn't buy the tires from them.
 
#17 ·
Just take the front rims to a different WalMart. Or maybe even the same one if you don't have one every 10 miles like around here...
You DO have a jack, jackstands, and Lug-wrench.... Right?
:dunno:
:)
 
#18 ·
I take my Contour to a local place that sells used tires. They swapped my winter wheels for my summer wheels for nothing, I pulled into the bay, he asked what I needed then did it. When he's done he just told me not to worry about it it was a simple job. Been buying my tires from them ever since. I can get 4 brand name 90% or more tread life P215/30R18 tires from them for under $200. The only problem is thier stock is dependant on wrecked cars since they back onto a junkyard. I give them a call every couple weeks to see if anyone wrecked something with 18s :lol:

No matter how goo a deal Wal-Mart has, I would recommend not taking a car to them for any work, especially considering thier history of forgetting to torque lugs on the cars they let out. I halped manage a Wal-Mart for almost 5 years and the ammount of customers that came back with massive shakinung issues was ridiculous.
 
#19 ·
Thats why you dont go to walmart!!!!!!!:bang:

They will actually report you if your tires are to balled.:rant:
My friend went there to do the exact same thing as you. and once again they wouldnt do it.
But on top of that they were going to tow his car because they reported it as "not road legal". So he had to dish out like 300$ to get them all replaced.:thumbdown

I say we all burn down our local walmart:rock:
 
#21 ·
Giveen said:
I couldnt really afford to buy 4 brand new tires, so I figured I would buy just two and have them installed on the front (after all Foci are FWD). Went to walmart, told them I want them installed on the front only. They said okay.
i come back 4 hours later, and was told, that they didnt do it because Walmart's policy is to ONLY install on rear if there are just two tired then cycle the back two the front. But my back two tires are too low on tread, so they didnt do it.

So now, rather than having at least two good tires on, I have my nearly bald tires on, and cant afford the other two tires till late July:mad:

hi, im a tech at walmart, i've been working there for almost 2 years now and as far as i know we do not have any policy that requires the costumer to put the new tires on the rear, though we recommend putting them on the rear so you lessen the chance of you hydroplaning. have you tried talking to the service managers there?:(
 
#22 ·
TJs98GT said:
we have the same policy in our company, just started about 6 months ago after a few lawsuits endured with michelin bridgestone and firestone.

the reason being is oversteer, if your driving the car in slick conditions with bald or less grippy tires on the rear the car is more likely to slide the ass end around. it would be better on the front because you have more grip with the front tires because of the weight of the engine and the control of the steering.

its all about hydroplaning resistance more or less. this policy will become more widespread as time goes on.

QFT - I had the same issue at Discount tire when I bought two new tires for my van back in 04 (this isn't a new policy). I was told this exact reason when I purchased them, so I just bucked up and paid for four new tires... I went with safety in the end over padding my wallet.
 
#23 ·
carlingskie said:
hi, im a tech at walmart, i've been working there for almost 2 years now and as far as i know we do not have any policy that requires the costumer to put the new tires on the rear, though we recommend putting them on the rear so you lessen the chance of you hydroplaning. have you tried talking to the service managers there?:(
Hi I was a manager for Wal-Mart and worked there for over a decade. The policy does exist, and was created to avoid hydroplaning issues. I had to explain the new policy when it was created, but really it's something you follow as a guideline. If someone were to tell me they wanted the tires in the rear, I would ask why, and explain the hydroplaning scenario, if they still wanted them in the front, I would do it since they had obviously put some thought in to it.

Even only being there two years you've probably noticed about 80% of the store policies are outright ignored or altered as the store runs into problems. The policies in Wal-Mart were all made by lawyers and executives, none of whom have ever dealt with a customer, or done any physical labor in thier lives. They are followed when company execs are visiting or during things like Canstar (I have no idea what the US version of Canstar would be called)

Each store in the chain follows policy a little bit differently. It also makes a big difference who the service manager is A **** service manager will report things like bald tires, one that understands not everybody can afford to do things at once will understand and just do what the customer is asking.

I had a customer come in in -40C weather with a tire that came off it's bead in a deep snow rut, she needed it reinflated so she could go home and my idiot service manager told her it would be a two hour wait because his techs were on lunch and they were short, but he just sat there doing nothing. I was in the shop servicing the forklift and told the woman to pull around and did it for her in about 3 minutes. She was very happy, I didn't charge her to spread goo on a bead and reinflate a tire. Serious power trip with that guy, and he treated customers like crap. I yelled at him for a good ten minutes out in the shop for being a douche canoe.

Actually thinking about it, some of the things Wal-Mart charges for is retarded. changing wipers, changing lights, etc... if someone asked me to install lights for them I usually just went out to thier car with them and did it out in the lot in a couple minutes, wipers take less than 20 seconds :lol: